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May 13, 2021

STAY AND ZSR.

Stopover and Zsr

Here you will be able to find answers to frequently asked questions about Parking and the ZSR

It is possible to apply for renewal exclusively at the following link:

https://www.muvt.app/muvt-rinnovo-zsr-ztl/

As a reminder, this procedure cannot be performed via App.
"Change License Plate" communication should be made exclusively through the dedicated channels:
  • By e-mail, sending the required documentation to: ufficiozsr@amtab.it
  • At our season ticket office at 206 Trevisani Street, by appointment ,by the following arrangements:
Check the junk (spam) mail box or contact user support by writing to: muvt.app@amtab.it
After the time limit (30 days) has passed, you will not be able to renew your permit online. Below are the specifics of how to renew:
  • By e-mail, sending the required documentation to: ufficiozsr@amtab.it
  • At our season ticket office at 206 Trevisani Street, by appointment ,by the following arrangements:
It is possible that:
  • the time limit (30 days) for online permit renewal has been exceeded;
  • it is a first instance/activation;
  • the renewal was requested well in advance of the deadline.
As a reminder, the renewal procedure should be done only through the web platform and not through the App. For more details you can contact user support by writing to muvt.app@amtab.it or the office in charge ufficiozsr@amtab.it.

All information on the procedures to be followed can be found at the following link:

https://www.muvt.app/muvt-rinnovo-zsr-ztl/

Notification of a change of license plate, can only be made using the procedures below:
  • By e-mail, sending all documentation to the address below: ufficiozsr@amtab.it
  • Through direct access at our office located at 206 Trevisani Street by appointment scheduled as follows:
At present, the first permit will not be issued using the online procedure. Below are the application procedures:
  • By e-mail, sending the required documentation to: ufficiozsr@amtab.it
  • At our season ticket office located at 206 Trevisani Street by appointment with the arrangements below:
The permit renewal procedure is to be done through the web platform of Amtab's website and not through the App. Below is the link through which the permit renewal operation can be carried out, along with its instruction manual:

https://www.muvt.app/muvt-rinnovo-zsr-ztl/

The problem could be attributable to the banking institution or failure to enter the cardholder's personal information. Should the problem persist, please contact the office in charge by writing to: ufficiozsr@amtab.it. An alternative payment method will be evaluated and an alternative payment method will be promptly communicated.
You can renew your permit up to two weeks before it expires. A reminder email will be sent 30 days in advance.
There is currently no online renewal process for this category. Below are the application procedures:
  • By e-mail, sending the required documentation to: ufficiozsr@amtab.it
  • At our season ticket office located at 206 Trevisani Street by appointment with the arrangements below:
    • online reservation: h ttps://amtab-spa2.reservio.com/
    • Telephone reservation service Monday through Friday from 9:00 a.m. to 12:30 p.m. at 3474421592
Control by the parking auxiliaries is carried out on the license plate. It is recommended, however, to display on the dashboard the sticker sent by the authorized payment app for parking on the blue lines managed by AMTAB. It is possible, alternatively, to display any identifier (even a piece of paper written in pen) that makes it clear to the control officers that you are making a parking payment using an app.
The MUVT sticker is issued exclusively to users who renew their ZSR/ZTL permits at the subscriptions counter in Via Trevisani. Those who register their license plate in the MUVT app will be sent, in electronic format, the sticker to be printed.
Only one ZSR user can be associated with the MUVT account, so it will be necessary to log in with the account of the person concerned.
It is necessary to fill in all the required fields, paying special attention to the first field on "Cardholder." Next, the "Pay Now" button will appear at the bottom.
For Business services you can contact Easypark with whom AMTAB has an agreement. Regarding past billings, you may send an email request to : amministrazione@pec.amtabservizio.it
This error means that the idZSR, which represents the identity of the holder of the subsidized parking facility within the ZSR, has been associated with an MUVT account in the past. In this case, you need to log into the ZSR application with the correct credentials.